About CloudTalk
CloudTalk is an AI-powered call center software that lets teams make and receive calls while integrating with CRM, helpdesk, and other business tools. It serves contact centers and customer-support teams seeking to improve communications, boost agent efficiency, and gain insights from analytics with privacy-conscious data handling.
Key Features
In busy contact centers, teams need reliable call handling paired with data integration and automation to meet SLAs and privacy protections:
Call Management & Routing
Intelligent routing, queue management, and agent handoff to optimize call flow.
Integrations with Business Tools
Native connections to CRM, helpdesk, and other apps to sync data and support workflows.
Analytics & Reporting
Real-time dashboards and metrics to monitor performance and customer experience.
AI-driven Assistants & Automation
AI-assisted handling, automated tasks, and scripted responses to improve efficiency.
Summary
Best for contact centers, customer-support teams, and sales teams with high-volume calling.
Pricing
View pricingLite
$19 / User / month
- Make and take calls 24/7
- Unlimited Calls Across the US and Canada
- Call recording
- 1 ring group
- Free internal & inbound calls
Starter
$25 / User / month
- 500 domestic outbound minutes / user / month across EU, UK, Iceland, Norway
- Click-to-call (from CRM/browser)
- Call recording
- Visual call flow builder
- Free internal & inbound calls
Essential
$29 / User / month
- Unlimited Calls Across the US and Canada
- 500 outbound Brazil minutes + unlimited calling to US and Canada
- Live monitoring
- Custom dashboards
- Free internal & inbound calls
Expert
$49 / User / month
- Unlimited Calls Across the US and Canada
- 1000 outbound Brazil minutes + unlimited calling to US and Canada
- Advanced call monitoring
- Custom dashboards
- Free internal & inbound calls
