About PagerDuty Triage Responsibility
PagerDuty Triage Responsibility is an AI-enabled incident management platform built for operations teams to detect, triage, and resolve incidents quickly. It serves DevOps, IT operations, and customer-service teams, helping reduce downtime and build operational resilience.
Key Features
In practice, teams rely on it to prioritize alerts, automate workflows, and coordinate across tools during incidents:
Incident Management
End-to-end lifecycle management of incidents with alerting, on-call routing, and coordinated resolution.
AIOps
AI-powered signal processing to filter noise from alerts and surface essential context for faster triage.
Automation
Workflow automation to accelerate resolution and reduce manual steps across tools and teams.
Operations Cloud
Centralized platform that consolidates tools across the incident lifecycle, driving faster payback and clearer visibility.
Summary
Best for DevOps teams, IT operations, and customer-service teams.
Pricing
View pricingFree
$0 / monthly
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
$25 / monthly
- Free Plan, plus:
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time AI Actions)
- Post-Incident Reviews
Business
$49 / monthly
- Professional Plan, plus:
- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time AI Actions)
Enterprise
Custom pricing / monthly
- Business Plan, plus:
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time AI Actions)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
