- Starting price
- $39/mo
- Pricing
- Free plan
- Website
- www.userback.io
About Userback
Userback is the visual feedback tool for software teams that collects and contextualizes user feedback directly from websites. It serves product managers, developers, and support teams to surface issues and requests so they can be acted on quickly.
Key Features
To turn user signals into action, it combines real-time visual feedback with context like annotated screenshots and session data, helping teams triage issues and prioritize work:
Feedback Widget
collect visual feedback and bug reports directly from your website via embeddable widgets and surveys.
Session Replay
capture user sessions to understand issues in context and reproduce steps.
Automation
automate workflows to route feedback, assign tasks, and trigger follow-ups.
Integrations
connect Userback with Jira, ClickUp, Slack, Intercom, and more to bring feedback into your existing tools.
Summary
Best for product teams, engineering, and support teams.
Pricing
View pricingPlans and prices as listed on userback.io as of Sep 24, 2026.
Free Forever
Free / Free
- 2 feedback projects
- Collect unlimited feedback
- 7-day feedback availability
- All core features
Team
$39 / billed monthly
- 5 feedback projects
- Unlimited feedback availability
- Optional feature portal
- Project management integrations
- MCP connectors
- Zapier automation
- Customizable feedback widgets
- Feedback management tools
Feature Portal
$39 / billed monthly
- Gather feature requests effortlessly
- Prioritize ideas with user voting
- Share progress via a public roadmap and announcements
Business
$99 / billed monthly
- 25 feedback projects
- AI Feedback & Insights
- Feedback automation tools
- Reply templates
- Developer tools
- Capture session replays
- Javascript SDK
- User surveys
- Behavioral targeting
- Custom branding
Business Plus
$199 / billed monthly
- 50 feedback projects
- Mobile SDK
- Advanced privacy controls
- Record all user sessions
- Customer support integrations
- Email Forwarding
- REST API access
- Webhooks
- Remove Userback logo
Team
$29 / per month, billed annually
- 5 feedback projects
- Unlimited feedback availability
- Optional feature portal
- Project management integrations
- MCP connectors
- Zapier automation
- Customizable feedback widgets
- Feedback management tools
Feature Portal
$31 / per month, billed annually
- Gather feature requests effortlessly
- Prioritize ideas with user voting
- Share progress via a public roadmap and announcements
Business
$79 / per month, billed annually
- 25 feedback projects
- AI Feedback & Insights
- Feedback automation tools
- Reply templates
- Developer tools
- Capture session replays
- Javascript SDK
- User surveys
- Behavioral targeting
- Custom branding
Business Plus
$159 / per month, billed annually
- 50 feedback projects
- Mobile SDK
- Advanced privacy controls
- Record all user sessions
- Customer support integrations
- Email Forwarding
- REST API access
- Webhooks
- Remove Userback logo
