About Userback
Userback is the visual feedback tool for software teams that collects and contextualizes user feedback directly from websites. It serves product managers, developers, and support teams to surface issues and requests so they can be acted on quickly.
Key Features
Key features include:
Feedback Widget
collect visual feedback and bug reports directly from your website via embeddable widgets and surveys.
Session Replay
capture user sessions to understand issues in context and reproduce steps.
Automation
automate workflows to route feedback, assign tasks, and trigger follow-ups.
Integrations
connect Userback with tools across product, development, and support to streamline workflows.
Summary
For product teams, the value lies in a centralized, context-rich feedback workflow that ties user input to visual evidence, session data, and rapid actions, helping triage, prioritize, and close issues faster.
Pricing
View pricingFree Forever
Free / Free forever
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
- Maximum 2 seats
- All core features
Team
$7 per seat/month / billed annually at $9 billed monthly
- Everything in Free
- Unlimited feedback availability
- Optional feature portal
- Project management integrations
- Zapier automation
- Customizable feedback widgets
- Feedback management tools
Business
$15 per seat/month / billed annually at $19 billed monthly
- Everything in Team
- 25 feedback projects
- AI Assist
- Feedback automation tools
- Reply templates
- Developer tools
- Capture session replays
- Javascript SDK
- User surveys
- Behavioral targeting
- Custom branding
Business Plus
$23 per seat/month / billed annually at $29 billed monthly
- Everything in Business
- Unlimited projects
- Advanced privacy controls
- Record all user sessions
- Customer support integrations
- Email Forwarding
- REST API access
- Webhooks
- Remove Userback logo
- Single Sign-On (SSO)
- Premium support
Feature Portal
$31 / billed annually (or $39 billed monthly)
- Collect, prioritize, and manage feature requests
- Gather feature requests effortlessly
- Prioritize ideas with user voting
- Share progress via a public roadmap and announcements
