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Customer Feedback Management Tool

About Canny

Canny is a customer feedback management tool that helps product teams collect, organize, and prioritize feature requests from multiple sources. It centralizes feedback to uncover insights, inform product decisions, and align roadmaps with customer needs.

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Key Features

Key capabilities include the following features:

Collect feedback

Gather, analyze, and organize feedback in a centralized location from various sources, including conversations and integrations.

Analyze feedback

Uncover insights to inform decisions by linking customer data, identifying who wants which features, and assessing potential impact.

Prioritize feature requests

Build customizable scoring formulas (e.g., impact and effort) and sync with CRM data to factor in revenue and alignment with development priorities.

Build roadmaps

Create public or private roadmaps and connect to project management tools like Jira, Asana, and ClickUp.

Summary

For product teams, the core benefit lies in turning dispersed feedback into structured inputs that drive prioritized roadmaps, with transparent updates shared to stakeholders.

Free

$0 / month

  • 25 tracked users
  • Unlimited posts
  • Automatic feedback capture

Core

$19 / month

  • 100+ tracked users
  • Custom domains
  • Content translations

Pro

$79 / month

  • 100+ tracked users
  • PM integrations
  • Advanced privacy

Business

Custom / yearly

  • Custom tracked users
  • More controls and customization
  • Additional integrations

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