About PagerDuty
PagerDuty is an AI-first operations platform that provides end-to-end incident management for engineering and DevOps teams. It uses AI agents to automate toil, detect issues, and orchestrate responses so teams can focus on what matters.
Key Features
As incidents unfold, the platform combines AI-driven detection with automated remediation and post-incident documentation to help teams resolve issues faster:
SRE Agent
Detects, triages, diagnoses, and fixes incidents on its own.
Scribe Agent
Automatically documents incidents, generates postmortems, and surfaces action items.
Integrations
750+ out-of-the-box connections, including Slack and IDEs, to create, route, and automate incidents across your stack.
Data foundation
Trains AI on 16 years of data and supports 12B+ alerts, 952M incidents, and 15.9M incident workflows annually to improve responses.
Summary
Best for SRE teams, DevOps/incident response squads, and IT/platform operations teams.
Pricing
View pricingFree
$0 / monthly
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
$25 / monthly
- Free Plan, plus:
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time AI Actions)
- Post-Incident Reviews
Business
$49 / monthly
- Professional Plan, plus:
- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time AI Actions)
Enterprise
Custom pricing / monthly
- Business Plan, plus:
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time AI Actions)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
