About Salesforce
Salesforce is a CRM platform used by a wide range of brands to manage customer relationships and sales workflows. It includes AI support, tools to connect sales reps with customers, and demos to showcase capabilities.
Key Features
For teams navigating complex buyer journeys, the platform offers core functionality that handles data, interactions, and demonstrations:
AI Support
Uses artificial intelligence to assist interactions with customers, suggesting next steps and surfacing relevant context.
Sales Rep Connections
Enables direct, trackable communication between sales reps and customers, anchored in CRM records.
Demos
Provides mechanisms to present product capabilities to prospects, including guided experiences and ROI calculators to illustrate value.
Summary
Best for sales, account management, and customer success teams in mid-market to enterprise companies.
Pricing
View pricingSales Cloud Essentials
$25 / monthly
- Sales automation
- Lead management
- Email integration
- Reports and dashboards
Sales Cloud Professional
$75 / monthly
- All Essentials features
- Customizable sales processes
- Collaborative forecasting
- API access
Sales Cloud Enterprise
$150 / monthly
- All Professional features
- Full CRM customization
- Advanced analytics
- Custom apps
Sales Cloud Unlimited
$300 / monthly
- All Enterprise features
- 24/7 support
- Access to Salesforce's API
- More storage capacity
Service Cloud Essentials
$25 / monthly
- Case management
- Knowledge base
- Live chat support
- Email integration
Service Cloud Professional
$75 / monthly
- All Essentials features
- Workflow automation
- Customizable reports
Service Cloud Enterprise
$150 / monthly
- All Professional features
- Customizable dashboards
- Partner management
Service Cloud Unlimited
$300 / monthly
- All Enterprise features
- Comprehensive support features
- Unlimited integration options
Marketing Cloud Essentials
$400 / monthly
- Email campaigns
- Customer journey builder
- Reporting tools
Marketing Cloud Professional
$1,250 / monthly
- All Essentials features
- Web personalization
- Social media management
Marketing Cloud Enterprise
$3,000 / monthly
- All Professional features
- Advanced predictive analytics
- Enterprise-level collaboration
Einstein Analytics Plus
$75 / monthly
- Advanced AI-driven insights
- Customizable dashboards
- Collaboration tools
