About Wootric
Wootric is modern experience management software for the CX champion. It helps organizations understand the customer journey by collecting NPS, CSAT, and CES data, and it surfaces insights from qualitative feedback using machine learning to drive retention and advocacy.
Key Features
Key capabilities include:
Metrics collection & benchmarking
Capture NPS, CSAT, and CES data across critical journey points to benchmark performance.
ML-driven qualitative insights
Real-time topic and sentiment analysis to explain the factors behind scores.
Unified feedback across sources
Consolidate feedback from multiple sources for a single, shareable view of customer sentiment.
Actionable dashboards & workflows
Share insights with stakeholders and trigger follow-ups integrated with your systems of record.
Summary
For CX teams, the primary value is a clear, action-oriented understanding of how experiences unfold across the customer journey. By combining standardized metrics with machine-generated insights and integrations into existing systems, Wootric helps identify where to intervene and enables cross-functional follow-through that can improve retention, engagement, and advocacy.
Pricing
View pricingProfessional
Contact for pricing / Monthly
- Track a single metric (NPS, CSAT, CES)
- Web app, Mobile app, Email, Link, Intercom Messenger
- Auto-categorize feedback themes
- Trigger surveys via Intercom, Zendesk, Freshdesk, Mixpanel
- Up to five seats
- Self-service support
Growth
Contact for pricing / Monthly
- Three journey points
- Web app, Mobile app, Email, Link, Intercom Messenger, SMS
- Auto-categorize feedback themes
- Trigger surveys from any integration partner
- Up to 10 seats
- Premium support
- Advanced survey targeting
Voice of the Customer
Contact for pricing / Monthly
- All features in Growth plan
- CXInsight™
- Text and sentiment analytics
- Import and analyze feedback from any source
- Custom dashboards and reporting
