- Website
- gainsight.com
About Gainsight
Gainsight is a Customer Retention Platform that gives your people and AI agents the context to act at the right moment, so you can retain and grow more customers. Built for customer success, revenue, and product teams, it ties customer context to actionable work to protect renewals and drive expansion.
Key Features
For teams focused on protecting revenue and expanding accounts, Gainsight ties customer context to actions and workflows that scale:
Agent Studio
Create your own agents and workflows with your customer context already wired in.
Pre-built apps and agents
Use ready-to-work components without starting from scratch.
Atlas renewal service
Gainsight experts and agents run renewals at scale, so you get the outcome without having to staff the motion.
Risk scoring and actions
Turn every signal into scored risk and the right action.
Summary
Best for customer success managers, revenue operations teams, and product managers focused on retention and expansion.
Pricing
View pricingPlans and prices as listed on gainsight.com as of Sep 12, 2026.
Essentials
Request Pricing / Monthly/Annual
- Included AI Insights
- Automations
- Customer 360
- Playbooks & Success Plans
- Dashboards
- Health Scorecards
- Surveys
- Digital Journeys
- Company News
- Renewal and Expansion Forecasting
- Organizational Mapping & Sponsor Tracking
- Included Full Users: 10
- Included Customers Per User: 100
- Viewer Licenses: Unlimited
Enterprise
Request Pricing / Monthly/Annual
- Included AI Insights
- Automations
- Customer 360
- Playbooks & Success Plans
- Dashboards
- Health Scorecards
- Surveys
- Digital Journeys
- Company News
- Renewal and Expansion Forecasting
- Organizational Mapping & Sponsor Tracking
- Included Full Users: 20
- Included Customers Per User: 200
- Viewer Licenses: Unlimited
Professional
Request Pricing / Monthly/Annual
- 2 Academy sites
- Premium Integrations & Features
- Single Sign On (SSO) for Admins
Business
Request Pricing / Monthly/Annual
- 5 Admin Seats
- All Customer Communities Products
- CSM Support
