Best Gainsight Alternatives in 2026

3 top Customer Success tools you can use instead of Gainsight, with pricing and key features.

Gainsight

Customer Success and Retention Platform

Customer SuccessPaid plans

Agent Studio
Pre-built apps and agents
Atlas renewal service
Risk scoring and actions

Gainsight review →gainsight.com ↗

Gainsight alternatives

Catalyst

The Most Intuitive Customer Success Platform

Customer SuccessPaid plans

Unified CS Workspace
Automation & Playbooks
Lifecycle Health Insights

Chatbase

The complete platform for chat-based AI agents

Customer SuccessFree plan availableAI

Build & Deploy Agent
Agent Solves Customers' Problems
Refine & Optimize

Wootric

Customer Experience Management & Insight

Customer SuccessPaid plans

Metrics collection & benchmarking
ML-driven qualitative insights
Unified feedback across sources

Frequently Asked Questions

What is Gainsight?

Gainsight is a Customer Success tool: Customer Success and Retention Platform. Key features include Agent Studio, Pre-built apps and agents, Atlas renewal service and Risk scoring and actions.

Are there free alternatives to Gainsight?

Yes. Chatbase has a free plan.