About Front
Front is a customer operations platform that blends AI with human support to treat every customer like a VIP. It serves teams handling inquiries across email, SMS, live chat, and more, providing a unified workspace to route, automate, and view conversations at scale.
Key Features
To manage multi-channel inquiries with pace and quality, Front aggregates workflows and uses AI to route, automate, and surface context as teams collaborate:
Shared Inbox
Centralizes messages from email, SMS, live chat, and other channels, coordinating next steps and handoffs across teammates.
Ticketing
Provides structured tracking of inquiries through stages, assignments, and visibility to resolve issues efficiently.
AI Agent
Delivers intelligent routing and automation that learns from conversations.
Automation
Automates repetitive tasks and standard responses to shorten resolution times and reduce manual work.
Summary
Best for customer operations teams, CX managers, and product-led support teams.
Pricing
View pricingStarter
$25/seat/mo / monthly
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
- No-code public knowledge base
Professional
$65/seat/mo / monthly
- Omnichannel (email, SMS, social, etc.)
- Macros and up to 20 automation rules
- Advanced analytics
- Multiple workspaces, SSO, and SCIM
Enterprise
$105/seat/mo / monthly
- Smart rules
- Unlimited rules and macros
- Multi-language knowledge base
- Custom roles and permissions
