About Help Scout
Help Scout is a customer service platform that enables teams to deliver human-centered support via shared inboxes and integrated workflows. It serves businesses of all sizes seeking scalable, personal customer interactions and aims to speed responses while preserving context across accounts.
Key Features
Primary capabilities that enable this approach include:
AI-assisted drafting and summarization
Recap long threads, edit and translate replies, or generate first drafts with a single click.
Account-level context
Provides visibility across a company to support full accounts, not just individuals.
Snooze
Resurface conversations automatically to be picked up later.
Send later
Schedule replies to reach customers at the optimal time.
Summary
Help Scout provides a human-centered support workflow by combining shared inboxes, AI-enabled tools included in the plan, and cross-account visibility. This setup helps teams respond more quickly, maintain context across tickets and accounts, and manage customer relationships without per-seat or AI-usage fees.
Pricing
View pricingFree
$0 / free
- 5 users
- 1 Inbox
- 1 Docs site
Standard
$25 / per user/mo
- Multiple Inboxes
- Multiple knowledge bases
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
Plus
$45 / per user/mo
- Everything in Standard and
- Advanced workflows
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
$75 / per user/mo
- Everything in Plus and
- Unlimited workflows
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
AI Answers
$0.75 / per resolution
- Empower your team with an AI assistant that automatically resolves up to 70% of routine requests.
