- Starting price
- $0.75resolution
- Pricing
- Free plan
- Website
- www.helpscout.com
- Social media
- @Help Scout
About Help Scout
Help Scout is a customer service platform designed for teams that want fast, personal support. It serves businesses of all sizes, delivering human-centered interactions via shared inboxes and integrated workflows to speed responses while preserving context across accounts.
Key Features
In practice, teams get fast, context-rich responses by blending shared inboxes, AI-assisted drafting, and cross-account visibility, so conversations stay aligned as volume grows:
AI-assisted drafting and summarization
Recap long threads, edit replies, translate, and generate first drafts with a single click.
Account-level context
See interactions across an entire company, not just individual tickets.
Snooze
Automatically resurfacing conversations for later follow-up.
Send later
Schedule replies to reach customers at optimal times.
Summary
Best for customer-support teams, help desks, and operations groups at growing SaaS, ecommerce, and service businesses.
Pricing
View pricingPlans and prices as listed on helpscout.com as of Sep 24, 2026.
Free
$0 / mo
- 5 users
- 1 Inbox
- 1 Docs site
AI Answers
$0.75 / resolution
- No dead ends
- Easy setup
- 3-month free trial
Standard
$25 / per user/mo
- Multiple Inboxes
- Live chat and SMS
- WhatsApp, Instagram, and Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
Plus
$45 / per user/mo
- Everything in Standard
- Advanced workflows
- Two advanced SLA policies
- Secure customer portal
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
$75 / per user/mo
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
