- Starting price
- $29/yr
- Website
- www.thena.ai
About Thena
Thena is a multi-channel customer support platform for B2B SaaS teams that unifies Slack, email, and chat to route, respond, and resolve in one flow. It serves product, support, and operations teams that need faster, context-rich issue resolution across accounts.
Key Features
Across Slack, email, and chat, teams rely on Thena to triage, route, and automate work while preserving context across accounts:
Connect B2B channels
Link Slack, email, and chat into a single, trackable flow that converts conversations into tickets.
Auto-triage and routing
AI-driven classification and routing to the right agent or workflow based on context and intent.
Customizable boards and role-based controls
Tailor workflows with boards, statuses, and permissions to reflect team processes and ensure appropriate access.
Build knowledge base
Consolidate support content into branded private or public knowledge bases to speed self-service and agent responses.
Summary
Best for product, support, and operations teams at B2B SaaS companies needing multi-channel customer support across accounts.
Pricing
View pricingPlans and prices as listed on thena.ai as of Sep 23, 2026.
Starter
$29 / annually
- Up to 5 user seats
- Up to 1,000 tickets/month
- Slack & email
- AI ticket detection
- AI ticket summaries
- AI tagging
- AI assistant
Standard
$79 / annually
- Everything in Starter +
- AI web chat
- AI agent studio
- MCP
- APIs
- AI auto-responses
- AI co-pilot
- AI powered workflows
Enterprise
$119 / annually
- Everything in Standard +
- AI agent custom deployments
- MS Teams
- Enterprise APIs
- Enterprise security features
- Unlimited MCP
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