About Crisp
Crisp is an all-in-one business messaging platform that gathers teams, conversations, data, and knowledge in one place. It serves businesses of all sizes handling customer interactions across channels, aiming to augment the customer experience with AI-assisted workflows and an omnichannel inbox.
Key Features
In practice, teams use Crisp to manage support, sales, and customer success from a single workspace, reducing context switching and speeding responses:
Omnichannel Inbox
Consolidates conversations from multiple channels into a single agent-facing inbox for streamlined responses.
AI Agents
Deploy AI agents to assist with responses, triage conversations, and gather context for human agents.
AI Workflows Builder
Create and manage AI-driven workflows to automate tasks like routing, knowledge retrieval, and routine responses within Crisp.
Flat Pricing
Transparent pricing structure designed to lower the cost per agent and simplify budgeting.
Summary
Best for customer-support, sales, and customer-success teams that want a single inbox, AI-assisted routing, and a shared knowledge base.
Pricing
View pricingFree
0 / Forever
- Website chat widget
- 2 seats included
- No AI credits included
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
45 / Per month, per workspace
- All the free features, plus:
- Shared email inbox
- 4 seats included
- Around 90 automated conversations
- $ 5 included AI credits
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
95 / Per month, per workspace
- All the Mini features, plus:
- Customer data management
- 10 seats included
- Around 450 automated conversations
- $ 25 included AI credits
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
Plus
295 / Per month, per workspace
- All the Essentials features, plus:
- AI-First Support Suite
- 20+ seats (and more)
- Around 1350 automated conversations
- $ 75 included AI credits
- Unlimited Task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
Enterprise
Custom / N/A
- Dedicated onboarding
- Personalized SLA
- Enhanced rate limits
- Custom features
- Unique pricing
- Team training
