About Tidio
Tidio is an AI-powered customer service platform that blends an AI agent with live chat and help desk tools to scale support while preserving a human touch. It targets SMBs and growing brands seeking scalable, trusted customer service and faster resolutions.
Key Features
In practice, teams manage a hybrid mix of AI-powered responses and human support to handle common questions while preserving the brand voice. It’s built for SMBs and growing brands that need scalable, trustworthy customer service:
Lyro AI Agent
Train Lyro AI on verified data sources to keep responses reliable and brand-voiced; in practice it resolves about 80% of chats in a 10,000-chats-per-month sample.
Help Desk
Turn messy workflows into organized support with an intuitive interface, smart AI features, and native integrations.
Flows & Proactive Automations
Build flows to capture leads, close sales, and book calls—even when you’re offline—using Flows and Lyro Smart Actions; automation can cover up to 67% of conversations.
Live Chat & Integrations
Real-time conversations paired with a live chat front-end and native integrations to connect with existing tools and data.
Summary
Best for SMBs, e-commerce teams, and product-led SaaS brands.
Pricing
View pricingPlans and prices as listed on tidio.com as of Aug 31, 2026.
Free Plan
$0 / mo.
- 50 Billable conversations
- 50 Lyro AI conversations (one-time)
- 100 visitors reached
Starter
$24.17 / mo.
- 100 Billable conversations
- 50 Lyro AI conversations (one-off)
- 100 Flows visitors reached
- Live chat & Ticketing
- Live visitors list
- Operating hours
- Basic analytics
- Live chat channels
Growth
$49.17 / mo.
- From 250 Billable conversations
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply
- Live typing preview
- Viewed pages history
- Macros
Plus
$300 / mo.
- Custom Billable conversations
- Premium support
- Dedicated Success Manager
- Discounted usage rates
- Departments
- Multiproject
- Custom branding
- Ticketing automations
- Live chat support
- OpenAPI
Premium
Contact for pricing
- Custom Billable conversations
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution billing
- Mobile SDK
- AI insights & CSAT
- Super admin role
- Custom analytics
- Advanced Copilot
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