About Intercom
Intercom is a customer messaging platform for sales, marketing, and support teams that unifies customer conversations across channels. It enables teams to engage customers from a single platform to deliver timely, contextual messaging and automate routine tasks.
Key Features
Key capabilities and differentiating features include:
Fin AI Agent
works with any support helpdesk to automatically answer complex questions, take actions and resolve customer issues.
Helpdesk integration
connects Fin AI Agent with existing support systems to automate responses without requiring a complete tooling overhaul.
Unified suite experience
provides a single consolidated view of customer service, enabling faster response times and consistent context.
Agent productivity improvements
increases efficiency by delivering automation that reduces repetitive tasks.
Summary
For teams delivering customer support, the platform’s approach emphasizes a unified messaging workflow that blends AI-assisted automation with existing helpdesk setups, offering faster responses and a single source of truth for customer interactions.
Pricing
View pricingEssential
$29 / per seat/mo, billed annually
- Fin AI Agent - $0.99 per resolution
- Messenger
- Shared Inbox and Ticketing system
- Pre-built reports
- Public Help Center
Advanced
$85 / per seat/mo, billed annually
- Fin AI Agent - $0.99 per resolution
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
$132 / per seat/mo, billed annually
- Fin AI Agent - $0.99 per resolution
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Fin AI Agent
$0.99 / per Fin resolution
Proactive Support Plus
$99 / per month
- Advanced in-app and outbound support features
- Includes 500 Messages Sent/mo
Copilot
$29 / per agent/mo, billed annually
- Increase agent efficiency with AI assistant
- Unlimited usage
