- Starting price
- $0.99per Fin outcome
- Website
- intercom.com
About Intercom
Intercom is a customer messaging platform for sales, marketing, and support teams that unifies conversations across channels. It enables teams to engage customers from a single platform to deliver timely, contextual messaging and automate routine tasks.
Key Features
From an operations standpoint, Intercom blends AI-assisted automation with existing helpdesk workflows to speed responses and keep customer context in one place:
Fin AI Agent
automatically analyzes conversations, answers complex questions, and performs actions to resolve issues within the chat
Helpdesk integration
connects Fin AI Agent to existing support tools so automation works without a full tooling overhaul
Unified suite experience
provides a single, consolidated view of customer service across channels, enabling faster replies and consistent context
Agent productivity improvements
reduces repetitive tasks by delivering automation that handles routine work
Summary
Best for customer-support teams, sales teams, and marketing groups that need a unified messaging workflow across channels.
Pricing
View pricingPlans and prices as listed on intercom.com as of Sep 24, 2026.
Essential
$0.99 / per Fin outcome
- Fin for service, sales & ecommerce
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
Advanced
$0.99 / per Fin outcome
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
$0.99 / per Fin outcome
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Fin AI Agent
$0.99 / per Fin outcome
- Set up in under an hour on your current helpdesk
- Answers email, live chat, phone and more
- Customizable tone & answer length
- Takes action on external systems
- Hands off to agents in preferred Inbox
Copilot
$29 / per agent/month billed annually / $35 per agent/month billed monthly
- Increase agent efficiency with a personal AI assistant in the inbox
- Free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo
Pro
$99 / per month
- Advanced AI features to analyze performance
- Monitor quality
- Improve Fin
- Includes Operator
Proactive Support Plus
$99 / per month
- Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder
