- Starting price
- $19/yr
- Website
- www.zendesk.com
About Zendesk
Zendesk is a customer service and engagement platform that provides AI-powered agents, ticketing, messaging, a knowledge base, voice, and analytics to help businesses manage and improve customer support across channels. It serves businesses of varying sizes seeking scalable, unified support workflows and better customer experiences.
Key Features
Zendesk supports teams handling multi-channel inquiries with AI-assisted workflows, helping them resolve issues faster and deliver consistent guidance across channels:
AI Agents
AI-powered agents handle routine conversations across web, mobile, voice, and social channels, accelerating resolution times.
Ticketing
Centralized case management that tracks tickets through lifecycle stages and automations.
Messaging and Live Chat
Real-time conversations on websites, mobile apps, and social platforms with smooth handoffs and history.
Help Center
Self-service knowledge base that powers quick answers and reduces ticket volume.
Summary
Best for: Support teams, IT help desks, and customer success organizations.
Pricing
View pricingPlans and prices as listed on zendesk.com as of Sep 22, 2026.
Support Team
$19 / annual
- Email and ticketing system
- Ticket routing
- Prebuilt analytics dashboards
- Pre-written responses
- Customer context
- Automations and triggers
Copilot
$50 / annual
- AI assistance that empowers your entire team
Workforce Engagement Bundle
$50 / annual
- Elevate customer service quality and optimize agent performance
Suite Team
$55 / annual
- Support Team features, plus AI Agents, AI Knowledge Base, AI Action Builder
- Omnichannel routing
- Messaging and live chat
- Telephony
Contact Center
$83 / annual
- Power complex contact centers with ease of use and flexibility
Suite Professional
$115 / annual
- Suite Team features, plus AI Admin Copilot, AI App Builder, AI Writing Tools
- AI Quick Reports
- Skills-based routing
- IVR phone tree
Suite Enterprise + Copilot
Talk to Sales / enterprise
- Suite Professional features, plus AI Intelligent Triage, AI Auto Assist, AI Generative AI for Voice
- Approval workflows
- Sandbox environment
- Custom agent roles
