- Starting price
- $29/seat/month, billed yearly
- Pricing
- Free plan
- Website
- www.featurebase.app
- Social media
- @featurebasehq
About Featurebase
Featurebase helps startups and enterprises manage customer support and collect product feedback in one tool. It unifies AI-powered support, omnichannel communications, and a centralized feedback hub to speed responses and align roadmaps with real user needs.
Key Features
When teams need to reduce context switching and act on customer input quickly, Featurebase offers a centralized, AI-assisted workflow that spans support, feedback, and product updates:
Omnichannel inbox
Consolidates in-app, Slack, Discord, emails, and more into a single inbox for support.
AI support agent
Fibi AI agent automatically resolves common issues and lowers agent workload.
Workflows & automations
Build SLAs, automatically extending trials, applying discounts, and other automations.
Centralized feedback hub
Centralizes insights to a single source of truth with a feedback portal, in-app widgets, and integrations; lets users vote on ideas and see a public roadmap.
Summary
Best for product-led startups, customer-support teams managing multi-channel inquiries, and product teams prioritizing user-driven roadmaps.
Pricing
View pricingPlans and prices as listed on featurebase.app as of Sep 22, 2026.
Free
$0 / Forever
- 1 seat
- Live chat
- Unlimited conversations
- Unified inbox & ticketing
- Mobile app
- Assign & snooze conversations
- Internal notes
Growth
$29/seat/month / Billed yearly
- Fibi AI Agent
- Email support
- AI Copilot
- AI replies & macros
- Advanced reporting
- API, MCP, Webhooks
- Integrations
Professional
$59/seat/month / Billed yearly
- Slack support
- Workflows & automations
- Round-robin assignment
- Service level agreements (SLAs)
- Salesforce & HubSpot integrations
- Multilingual support
- 20 free Lite seats
Enterprise
$99/seat/month / Billed yearly
- Multi-brand workspace
- SSO & identity management
- Custom admin roles
- Azure DevOps & AD integrations
- Personalized onboarding
- Custom invoicing
- 50 free Lite seats
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