- Website
- sprinklr.com
- Social media
- @sprinklr
About Sprinklr
Sprinklr is the AI-native customer experience platform built to manage and orchestrate interactions across social, messaging, and service channels for large brands. It serves marketing, customer service, and insights teams, helping them deliver consistent experiences and surface actionable intelligence from conversations.
Key Features
In practice, teams rely on Sprinklr to govern social listening, service delivery, and audience insights across touchpoints, focusing on agent tooling and cross-channel workflows:
Unified Agent Desktop
A single console that brings inbound and outbound interactions from social, chat, voice, and email into one view for agents.
Omnichannel Routing
Routes conversations to the right agent or team across channels, with SLA and queue management.
AI Agent Platform
AI agents and copilots to handle routine tasks and assist human agents, reducing handling time.
Knowledge Base Platform
Centralized knowledge articles and guided workflows that support self-service and agent guidance.
Summary
Best for enterprise marketing and brand teams, customer-service operations, and analytics/insights groups seeking a cross-channel CX platform.
