Pylon

Agentic B2B Support

About Pylon

Pylon is an agentic B2B support platform that helps teams embed and manage customer-facing widgets across sites. It targets sales, support, and customer operations teams needing consistent session and widget behavior to assist business buyers.

Key Features

In practice, teams rely on Pylon to host embedded widgets, manage authentication tokens, and preserve user state as visitors move across pages:

Embedded Sequel.io Widgets

Maintain a unique session for the embedded Sequel experience and manage access tokens to authenticate and authorize viewers, ensuring live widgets function during a visit.

OpenAI Widgets Integration

Store the temporary preview state and configuration of embedded OpenAI widgets, and enforce consent preferences for tracking via the oaiq SDK.

Cross-Page Session Management

Use cookies and local storage to keep users logged in and widget access consistent as they navigate across pages.

Consent and Privacy Controls

Track and respect privacy settings across embedded assets (YouTube, OpenAI, Datadog, etc.) to govern what’s collected and how it’s used during a visit.