- Website
- text.com
About Text
Text is an AI customer service engine that helps high-volume support teams convert conversations into revenue. It targets customer support and ecommerce teams, surfacing buying signals in real time to close more deals during service interactions.
Key Features
Text monitors live conversations to identify buying signals and guide agents toward conversion, turning support into sales. It surfaces real-time cues—pages visited, products compared, moments of hesitation—and prompts actions at the right moment:
Real-time intent monitoring
Reads customer intent in real time—what pages they visit, what products they compare, and when they hesitate—to surface actionable signals for agents.
Buying-signal prompts for agents
When a signal is detected, Text surfaces suggested replies or offers to close the sale within the chat.
Revenue impact analytics
Tracks the revenue impact per conversation, with case figures like $1.5M revenue after eight months and an 80% AI resolution rate.
High-volume chat optimization
Designed to handle large volumes, prioritizing moments that drive conversion so agents can close more chats.
Summary
Best for high-volume customer support teams, ecommerce brands, and SMBs aiming to convert chats into revenue.
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