- Website
- getzowie.com
About Zowie
Zowie is an AI agent platform for enterprise customer service, designed to run production-grade customer interactions. It helps brands deploy, govern, and monitor AI agents across support, claims, banking, and commerce, with deterministic behavior.
Key Features
In practice, teams need AI that can be trusted to follow policy and stay in sync with customer context. Zowie attaches language models to a policy-driven engine and cross-channel orchestration, so refunds, claims, and identity checks stay on policy and users don’t repeat themselves:
Cross-channel Deployment
Deploy across Voice, Chat, App, and Contact Center with one agent that maintains context across channels.
Deterministic Decision Engine
A separate engine enforces policies; actions like refunds, identity checks, or claim processing are driven by rules, not model drift.
Build Studio and Governance
Define intents, knowledge, flows, and country/tier rules; governance embedded so CX is consistent and compliant.
Monitoring and Open Platform
Quality scoring on every conversation; reasoning is logged for audit; supports any LLM and voice integrations (Anthropic, OpenAI, Google, Meta, Mistral; ElevenLabs, Deepgram, Azure Speech).
Summary
Best for enterprise support teams, claims operations, and regulated contact centers.
